Q : How to get a sample?
A : Usually, we provide reference sample free of charge while you afford express charge. If need new build sample follow with your design that would charge sample fee, but while you order quantity is large we would return the sample fee to you.
Q : How to pay express charges if ordering samples?
A : You can use your DHL, FedEx, TNT, UPS account by freight collect at destination. For those customers that do not have a courier account, we will calculate the express freight charge for you and you can pay the freight charge directly to our company account, and then we deliver the samples to you by prepaid. We accept westen Union, T/T, or any secure Payment.
Q: Can we order the quantity lower than your MOQ?
A: Yes, but we have to ask for surcharge to make it up to raw material suppliers.
Q: OEM service & drawing format
A: We provide customized OEM service and accept AI /PSD format drawing sending by email or QQ.
Q: After-sale services warranty
A: We guarantee our quality on all of our items. If there is any quality problems, we would arrange to replace new one to you.
Q: what kind of shipping Method we can use?
1. Sea shipping from shenzhen port, hongkong port
2. Air freight from Shenzhen, guangzhou or hongkong
3. express courier: door to door by DHL, TNT, Fedex, UPS, EMS etc
Q: lead time
A: around 15-20 days after received the payment
Q : payment term
A : payment Term: 30% deposit, 70% to be pay before delivery